Refund Policy

• Payment completed but items never delivered after verification.
• Accidental duplicate payment for the same order.
• Amount paid is higher than the order total.
• A purchased rank or perk is permanently unavailable due to a server fault.

• Coins that have already been spent in-game.
• Crate keys that have been opened.
• Rank time already used.
• Purchases made on the wrong username due to a typo after delivery.
• Accounts banned or suspended for rule violations.
• Simply changing your mind after delivery.

Open a Discord ticket within 7 days of payment with your Minecraft username, the item purchased, the payment screenshot and the reason for the request. Staff review each case individually.

Approved refunds are returned to the original UPI account, usually within 5–7 working days depending on your bank.

Filing a chargeback or payment dispute without contacting staff first results in a permanent store ban and removal of all purchased perks. Please open a ticket instead — we would rather solve it directly.